Privacy Policy
This Privacy Policy explains how Language Ladder processes personal data in connection with its website, course inquiries, enrolment, and small-group language courses in Şəmkir. It applies to users who contact us, request information, or take part in our services.
Why We Use Data
We use personal data to respond to inquiries, assess course level, match learners to suitable groups and timetables, confirm terms, manage enrolment, deliver scheduled lessons and guided practice, review progress, process payments, maintain records, operate the website, protect against misuse, and comply with legal obligations.
Service Providers and Partners
We may disclose data to service providers that support website hosting, communications, scheduling, payment processing, record storage, or similar operational functions. We may also share information with professional advisers and other parties involved in course administration, provided they are bound to use the data only for the agreed purpose.
Legal Disclosure
We may share personal data with public authorities, regulators, or other parties when disclosure is necessary to meet legal obligations, protect rights, respond to lawful process, or address security and fraud concerns.
Data We Collect
We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, attendance records, payment-related records, and communications sent through the website or by other booking methods. Where relevant, we also process information needed to manage group placement, course progress review, and service administration.
How We Collect Data
We receive personal data when a user submits an inquiry, completes a contact form, books by phone or email, visits the center, takes part in level screening, enrols in a course, or communicates with us during the course. We may also generate internal records from scheduling, attendance, and payment activity.
Types of Cookies
The site may use essential cookies to support page operation, security, and form handling, as well as preference cookies to remember basic settings and analytics cookies to understand general site use. Cookie duration may be limited to a session or may continue for a longer period, depending on the function.
Cookie Controls
You may manage cookies through your browser controls and, where available, through any on-site preference tools. Blocking some cookies may affect basic site functions, form submission, or saved preferences. We do not rely on cookie settings to override legal or operational recordkeeping needs.
Contact Information
Your Rights
Subject to legal limits, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection where a valid basis exists. Where consent is used, it may be withdrawn for future processing based on that consent.
How to Make a Request
Requests should describe the data or issue involved so we can assess and respond appropriately. If a request cannot be fully granted, we will explain the reason where required by law and provide the available options.
Data Retention
Retention periods depend on the type of record, the course relationship, payment and accounting needs, dispute handling, and legal obligations. When data is no longer required, we delete it, anonymize it, or archive it in a restricted form if retention is still necessary.
Policy Updates
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date unless a different notice period is required by law.